Terms

BOOKING TERMS &
CONDITIONS AND GENERAL RULES

BOOKING TERMS &
CONDITIONS

BOOKING AND PAYMENT
POLICY

1.     
The contract is
stipulated between you and "DELPHINUS DIVING SCHOOL"

2.     
All prices are listed
in Euros and are per person. Dive packages are personal and cannot be shared.

3.      We are responsible for providing and
guaranteeing all your booked services. Online Price is  only available to bookings confirmed with a
full payment at least 2 days in advance. Once your booking is completed (after
full payment), you will receive an email voucher with a full description of all
the ordered services and payment made. You must print this out and present it
at check-in at the Diving Center.

4.      Any additional charge and extra-activity will
have to be settled online, if ordered in advance, or at the diving center, if
ordered on site.

5.     
Delphinus Diving
School reserve the rights to change the prices without further notice due to
changes in local taxes, governmental fees etc. Your booking is still valid in
original price in case  you have booked
and paid in advance.

6.       It is
your responsibility to ensure that you fulfill the necessary prerequisites to
participate to the Scuba Diving activities you have booked, in accordance to
your certification level and your logged dives.

Please note that:

a)    All students booking Dive Courses must meet
the course pre-requisites prior to booking the course

b)   All divers included in your dive package
booking must hold a regular internationally recognized Scuba Diving
certification. The certification card must be shown at the Diving Center upon
check-in.

c) All divers have to be in good health and,
in case of particular medical conditions, must bring with them a valid scuba
diving     medical certificate.

d) At the check in, you will be asked by the
Diving Center to fill a “medical disclaimer” form (which can also be downloaded from the booking page of
the online site). Please note that if any questions have been marked
with “yes” on the medical form you will need to visit a physician to
obtain a signed clearance to dive certificate. If you will fail to present
the medical form signed by your doctor ( when applicable), you will not be able
to participate in diving activities or scuba courses. Refund of your payment
will be done with 10% cancellation fee of your online booking.

CHANGES
OR CANCELLATION OF PRE-BOOKED SERVICES

Change/Cancellation upon Diver’s decision:

1.      If you need to change your booking, we will do
our best to facilitate the changes with reasonable prior notice (24 hours
notice). In cases of a “no show”, by any of the named clients in your booking
due to “unforeseen circumstances” (any circumstance which is not foreseeable in
any way and not known beforehand by the users for example illness), we will
accept to change the user’s name, considering that all required conditions
regarding pre-booked services remain unchanged.

2.      If you need to cancel your booking before
arrival, inform us by email to info@delphinus.eu with
explanation. We will proceed with a refund of your payment with deduction of cancellation
fees (see below) and bank fees occurred by our company.

3.      We need to receive, 24 hours before the
beginning of your scuba diving activities, any information about flight
schedule changes, which could result in a change of plan in your pre-booked
activities.

4.      No refund will be considered due in cases
where you decide to interrupt your scuba diving holiday without a serious and
proved reason which doesn’t allow you use pre-booked services.

Cancellation Policy:

Scuba diving/courses:

·       
A fixed fee of 50
Euros will be charged in case of cancellation, up to the 15th day prior to the
first day of diving activities;

·       
From the 14th day to
the 5th day prior to the first day of diving activities, 10% of the total
booking amount will be charged;

·       
From the 4th day to
the 2nd day prior to the first day of diving activities, 30% of the total
booking amount will be charged;

·       
From less than 2 days:
50% of the total booking amount will be charged.

 Dive &
Stay packages:

·       
A fixed fee of 50
Euros will be charged in case of cancellation, up to the 15th day prior to the
arrival date;

·       
From the 14th day to
the 8th day prior to the arrival date, 50% of the total booking amount will be
charged;

·       
From the 7th day to
the day prior to the arrival date, 75% of the total booking amount will be
charged;

·       
No show will be
subject to full payment.

Change/Cancellation
upon Diving Center’s decision:

In such cases where it is impossible for Delphinus
Diving School to provide pre-booked services because of “unforeseen
circumstances” (any circumstance or situation which are beyond our control, such
as bad weather conditions, equipment failure, strikes, wars, terrorism, power
cuts, industrial disputes etc.), or in case the Diving Center doesn't provide
the trip because the minimum number of participants has not been reached, the
Diving Center will:

a) Provide an alternative and equivalent service as per price
and characteristics, if available;

b) Realize part of the service and refund the non realized
services;

c) A complete refund of the total amount.

GENERAL RULES

Delphinus Diving School strongly recommends,
for your safety and your enjoyment, a refresher dive  / Scuba Review to be taken at the beginning of
your diving holiday Whatever the diving certification you hold, in the event
you haven’t been diving for at least 6 months you will be requested to take a
refresher dive / Scuba Review, which will help you in gaining back confidence
with diving and diving equipment.  

Having Diving Insurance is Obligatory unless
you are insured.  Copy of diving insurance should be presented at the
front office during a check-in.

WEATHER/MARINE
FORECAST

In case of adverse weather/sea conditions or
in the case of existing dangers which leads to the cancellation of activities,
we are not responsible for the interruption of you scuba diving activities. We
will try our best, in any case, to let you have the minimum disruption in case
of such events.

ACCURACY OF THE
ADVERTISING INFORMATION

Wherever possible we, Delphinus Diving Schools
updates the information (as accommodation, courses, scuba diving, routes,
timetable, etc.) on its website in as timely a manner as is possible. However
there may be circumstances where our information is incorrect due to local
conditions. Tours, excursions, boat cruises or daily trips could be modified
because of particular local conditions as: weather, yearly religious
recurrences, chiefs of state meeting, unexpected happenings etc. All the
mentioned conditions could be the cause of ‘inevitable’ and ‘unusual’ anomalies
that could modify all the published information on our brochures or on our
website. As soon as we receive any information about short/long-time changes,
we will do our best to inform you before your arrival.

We work hard to keep all our promotional
material and websites up to date but should you notice anything that could be
changed please feel free to inform as accordingly.

GENERAL BEHAVIOR

In case any event suggests that your behavior
is not respectful of the diving center rules or damaging other’s people
tranquility and fun, we reserve the right to refuse your booked services. In
this case we will not consider any refund as due.

COMPLAINTS

If you have, during your holiday, any
complaint, we suggest you give it, as soon as possible, to the manager of the
Diving Center on site, in order to let him/her find a solution as quickly and
efficiently as possible. If the issue remains unsettled during your holiday, we
invite you to send a written complaint to the Delphinus
Diving School Management (info@delphinus.eu) within 21 days from your holiday's end. We will answer you
within 7 working days by email .

ENVIRONMENTAL
PRESERVATION

We reserve the right to refuse or interrupt at
any time, your scuba diving activities in event that you do not respect the
environment or the diving rules set by the local authorities.

THE “DELPHINUS DIVING SCHOOL” COMMITMENT TOWARDS YOU

If something about our organization or booked
activities is not as in the brochure description or its standards don’t reach a
reasonable level and this situation can be attributed to us, we will assume
responsibility for this. We are not responsible in case of death, personal
injuries or damage when they are not caused by our staff or supplier misdeed,
and/or caused by non-compliance with the safety rules explained by our staff.
We are not responsible in case of death, injuries and damages caused by
unforeseeable events that, even with all the due attention, we couldn’t prevent
or avoid.

THE “DELPHINUS DIVING SCHOOL” WEBSITE

Website Copyright: Delphinus Diving School
owns the copyright of the materials inside this website. The access to the
website doesn’t authorize you to copy and/or propagate such information in any
way.